CRM

CRM - Features

Sales Force Automation	Customer Support & Service	Marketing Automation
$\"\"$ Lead Management	$\"\"$ Trouble Tickets	$\"\"$ Campaign Management
$\"\"$ Account & Contact Management	$\"\"$ Knowledge Base	$\"\"$ Mass Mailing
$\"\"$ Opportunity Management	$\"\"$ Customer Self Service	$\"\"$ E-mail Templates
$\"\"$ Sales Quotes	$\"\"$ Online Knowledge Base	$\"\"$ Mail Merge Templates

Inventory Management	Activity Management	Productivity Add-ons
$\"\"$ Products Catalog	$\"\"$ To Dos, Meetings & Calls	$\"\"$ Email Client
$\"\"$ Price Books	$\"\"$ Recurring Events	$\"\"$ Outlook Plug-in
$\"\"$ Vendor Management	$\"\"$ Shared Calendar	$\"\"$ Office Plug-in
$\"\"$ Purchase Orders	$\"\"$ Activity History	$\"\"$ Thunderbird Extension
$\"\"$ Sales Orders	$\"\"$ E-mail Notifications	$\"\"$ Customer Portal
$\"\"$ Invoices	$\"\"$ Notes	$\"\"$ RSS Feeds

Reports & Dashboards	Product Customization	Security Management
$\"\"$ Key Metrics	$\"\"$ Custom Fields (10 different data objects)	$\"\"$ User Management
$\"\"$ Customizable Reports	$\"\"$ Pick Lists	$\"\"$ Profiles
$\"\"$ 20 Pre-built Reports	$\"\"$ Custom List Views	$\"\"$ Roles
$\"\"$ 20 Pre-built Dashboards	$\"\"$ Drag & Drop Modules	$\"\"$ Groups
$\"\"$ Report Folders	$\"\"$ Currency customization	$\"\"$ Organization-level Access Control